KATHMANDU: Customer relationship management (CRM) is a process of identifying, attracting, different-
iating and retaining customers. Top level management must have a customer centric philosophy and culture to support effective
marketing, sales and service processes. Few major objectives of keeping CRM intact is to find, attract, ... More
KATHMANDU: Economic inequality is one of the most popular issues in our political and economic discourses. With the ‘Occupy Wall Street’ movement around the world, the debate has resurfaced in the global scenario too. In our context, totalitarianism is sought after for the sake of equality. The issue, no matter how well-intended, beg ... More
KATHMANDU: Meditation is the state of mind that is free from variation, compulsion, obsession and concentration. Generally, our mind oscillates in one of these four states and that is the reason for our sadness, misery, anxiety, stress, frustration and depression in life.
Variation is the state of mental restlessness where we are unable t ... More
NEW DELHI: Most of us have, at some point or the other, read or heard about the power of positive attitude. It is said that success is 85 per cent positive attitude. However, most discussions and examples on the subject are received with a lot of scepticism, disbelief and amused indifference. Let us try and understand what positive attitude is a ... More
NEW DELHI: From selling to buying, registering to solving complaints, pre-sales prospecting to post-sales feedback, recruitment interviews to appraisal interviews — almost everything in today’s business organisations gets done over phone. No wonder then, we all need to be ‘telephone savvy’ and ‘telephone friendly&rs ... More
No, we are not suggesting you place yourself in an oven, although many people under stress consider that as an option. What we are suggesting is that cooking can be relaxing and therapeutic.
No need to spend a fortune on exotic foods and resort-style cuisine. May we recommend a website that provides really easy nutritious recipes at ... More
KATHMANDU: The chief executive officer (CEO) of Hotel Annapurna, Upaul Majumdar, considers his previous experiences to have aided in his ability to handle his current position with ease. Prior to acquiring an MBA from Institute of Management Technology of Ghaziabad in 1993, he had joined the Oberoi Hotel as a management trainee after completing ... More
KATHMANDU: The human mind is inquisitive and curious. Nothing attracts and excites it like knowledge. Even a small child is curious. It begins the journey of life trying to explore nature. This shows that knowledge is the primary food of our mind and the most
important propeller of our growth on earth. This search for something new never ... More
NEW DELHI: Recruitment is critical for the organisation as a whole because the achievement of organisational objectives is directly impacted by people who work for it. It is, therefore, a serious and sensitive issue because the cost of bad recruitment is very high. Whether it is the wrong person in the wrong job or employees who do not deliver a ... More
Everyone aspires to get into the
zone, or mental state where you do your best work. Next time you are trying to achieve peak performance, remember these three things:
1. There is no zone for new act-ivities: When you start a new task, you are not going to find flow. Getting into the zone requires activating the sub-conscious part ... More
KATHMANDU: The issues of improving the scenario of sub-sistence farming, increasing productivity and commercialisation of agriculture are a major agenda of the govern-ment. However, little success observed in these areas suggests that there are several practical bottlenecks in the implementation.
One such bottleneck lies in the fert ... More
NEW DELHI: Akaash was one of the best sales executives in the company. Looking at his consistent excellent performance, he was
promoted to sales manager. But he was unable to meet everyone’s expectations and do even better in his new role.
Rishi was one of the best team members and much in demand due to his sincerity, dedic ... More
KATHMANDU: We have seen and heard of amazing performers and geniuses like Albert Einstein, Bill Gates and Steve Jobs who
excelled in their life and contributed significantly to humanity. On the other hand, there are uncountable people whose life was full of deprivation, poverty and depression. And at the root of all this is the mind &mda ... More
Some pressure at work can be motivating, but when the pressures or demands become excessive, it can lead to work-related stress. The way you deal with stress can encourage unhealthy behavi-our, such as smoking and drinking too much, which can increase your risk of heart disease. Good stress management in the workplace is therefore criticalto you ... More
KATHMANDU: Having trained under the management of Soaltee Oberoi, Badri Tamang is now general manager (GM) of Hotel
Himalaya. Explaining his career switch from teaching to the hospitality sector, Tamang says, “I applied for hospitality training after seeing an advertisement on a national daily because back then tourism sector was i ... More
NEW DELHI: More and more people in the corporate world are falling prey to burnout, disillusionment, depression and stress. So we often hear the following cries of helplessness and despair:
“I feel trapped” “I feel being controlled” “I am always fire fighting”“I am just managing a series of crisis ... More
In recent years, the dynamics in the business world have changed and management techniques have
become more flexible, more in tune with the needs of employees. In becoming more flexible, managers create a win-win situation as employees show more productivity and loyalty.
• The first step is to decide how flex-ible you and you ... More
KATHMANDU: The Electricity Act of 1992 paved the way for participation of the private sector in electricity generation. The privatisation of Butwal Power Company in January 2003 further augmented the domestic private sector’s role in hydro-power development and established Himal Hydro and General Construction Company and Nepal Hydro ... More
NEW DELHI: In our day-to-day lives, we come across many challenging situations and while many of us might prefer to wait for someone to come and solve the problem or just stand around blaming the system, there are occasions when someone does something differently.
For instance, when we are stuck in a terrible congest-ion on a crossroad wi ... More
KATHMANDU: Over the past several decades, psycho-logists, trainers and practitioners in human excellence have been focusing
on one word — greatness. This is really paradoxical that when over half of the world is still struggling for survival and day-to-day exist-ence, few brilliant brains have been exploring the depth of human cons ... More
KATHMANDU: Jugesh Shrestha, CEO of Am-ravati Group (AG), believes that instead of sticking to the age-old procedures, it is essential to change them in tune with the time and trends to achieve success. A graduate in marketing and management from Tribhuvan University, Shrestha heads three groups — Amravati Travels, Amtrip and Amravati Inter ... More
Often stress will manifest when we carry over yesterday’s concerns into today. An accumulation will almost always end up in a high stress level. Here are some tips to dump all of your concerns and concentrate wholly on today.
Tip #1: Resolve right now to release every thought of yesterday. Take in three very deep breaths and ... More
To help you navigate tricky situations below is a list of what you should avoid in the workplace:
Do not always stay behind your desk: For anything that is not part of the daily routine — meeting a client, an interview, a review — stand up. If you welcome that person and shake his or her hand while standing over your d ... More
KATHMANDU: Over the past two decades, the general Nepali public have realised the significance of education. With massive involvement of private sector in education, debate about the best way to provide quality education has also emerged. Following this, talks about new registrations of private schools being temporarily stalled was discussed som ... More
NEW DELHI: Communication is an integral part of our lives. However, while some of us are able to get the best results from our communications, many of us are not so lucky. Our communication patterns are not uniform though. There are occasions when we are very frank and outspoken about matters; and instances when we refrain from expressing o ... More