KATHMANDU: Armed with more than two decades of exp-erience in hotel ope-rations, Uttam Bajracharya, the general manager (GM) of Hotel Ambassador, now shoulders the responsibility of upgrading and renovating the hotel from scratch. “Since December, we’ve been rebuilding our property with fully equipped technology in a bid to make it more accessible and comfortable for our guests,” he explains.
Bajracharya’s career took off as cashier and he served in different positions before taking the charge of GM. “Fortunately, I was surrounded by people who were very friendly, cooperative and facilitating. So it was easy for me to adapt to the working environment and learn the trade in the hospitality sector,” says Bajracharya, adding that if one is rational and able to present ideas logically, they will surely be heard, no matter how inexperienced they are. Since Bajracharya was involved with Hotel Ambassador almost from its inception and he is familiar with the working atmosphere and the employees, he says he is able to perform his duties without many problems.
According to Bajracharya, learning on the job enrich-es experiences and every employee has something to
offer if one is willing to learn from them. Underscoring the importance of being focused, he says leaders should have the ability to take the right decisions and implement them effectively.
Stating that employees are one of the important assets of an organisation, Bajracharya emphasises on the need for leaders to listen to their team to explore new opport-unities and help them perform better.
“Good leadership comes from understanding and analysing the needs of the team, which is only possible by being a good listener,”
says Bajracharya, adding that negativity among employees should be morphed into positivity for achieving goals.
Hotel Ambassador organ-ises picnics, award ceremony and team building exercises as part of its motivation-al programmes. “Retaining employees has become a challenge, but if our staffs get better opportunity elsewhere, we never bind them from moving up and on in life,” says Bajracharya.
As a GM, Bajracharya needs to see that the organisation is running smoothly and guests are being treated at par excellence. “The satisfaction of our guests is the measurement of our success and we have left no stone unturned in offering the best service possible,” he says, He accepts challenges as part of the job and focuses on changing the mindset of employees and investing wisely as opportunities arrive. To achieve these, Bajracharya states communication, interaction and training as crucial.
Talking about handling difficult employees and conflict between them, Bajracharya states, “The only solution is finding the root cause of the problem and making both the parties clear about their stand.” On the challenges facing the hospitality sector, Bajracharya says, “Although there is an increase in tourist arrivals in the country, we saw a decline in bookings
because of the road expansion drive since our infrastructure has been demolished.”