LALITPUR: As people become more dependent on technology, the scope for tech-related maintenance shops also increase. Realising this need about a decade ago, Bijesh Pd Shrestha set up his mobile repairing centre ‘Mantra-The Mobile Care’ in 2003 at Saugal, Patan. He says, “When I opened my store, there was great scope for mobile repairing centres, as mobiles had just been introduced.”
Shrestha spent a year receiving training from Octopus Mobile House and Allos Institute. Highlighting the essentials of training for the business, he says, “One must receive at least three months’ training to establish a mobile shop and minimum six months of training to set up a repair centre.” However, he complains that this rule is no longer followed and unhealthy competition is rampant.
Mantra claims to be a one-stop solution for all kinds of mobile hardware and software problems.
Besides, it also offers customers the chance to purchase mobile accessories, spare parts and new sets. Shrestha informs, “I started the business by investing Rs 500,000 and now I employ three individuals, besides having a monthly turnover of Rs 40,000.” According to him, the secret of his success is dedication and trust he has earned among clients. Claiming that 80 to 90 per cent mobile sets brought to his shop are successfully repaired, he adds, “For credibility, we fix the problems in front of clients but should it require longer time, we ask them to come back later.” He explains, “We systematically tag and name the mobile brand, model number, fault, customer’s name and number in the bill and mobile sets with authorised signature so that there are no misunderstandings.”
He says that most mobile phone problems arise due to owners’ negligence. Accidentally dropping it in water, short circuit, over-charging the battery and complications from using inappropriate charger are some of the common problems. Claiming that 80 per cent of cell phone problems can be avoided simply by putting a sticker, using cell phone covers and using a quality charger, he says, “A cell phone should not be charged for more than two hours. If the battery is not charged by then, get the set checked.”
According to him, the charges for mobile repair depend upon the mobile brand and nature of the problem. “First we find the problem and inform the clients about the service charge. If they are fine with the amount, we repair the set within the stipulated time,” he says. At his shop, he charges Rs 150 for formatting and Rs 350 for flashing. In his view, staying updated about new developments in technology is a must to survive in the market.
Load shedding, unhealthy competition and lack of trained manpower are major hassles in the business. However, despite the problems, Shrestha is optimistic about the future. “Respect the job, get training, set your goals and give factual information about mobile phones. This generates trust, which helps your business triumph over others,” he concludes.