HIMALAYAN NEWS SERVICE
KATHMANDU: Authorised laptop dealers launch new models of their brands in the market at regular intervals these days. Hence, laptop users are spoilt for choice, but handling the delicate gadgets is another matter altogether, because most laptops are ultra sensitive.
“We repair branded laptops, and most of our customers come to us with Dell and Acer,” says Sharmila Rijal, owner of Prime Computer at New Road. According to her, at least one customer visits them with a malfunctioning laptop each day, and the number even reaches around 40 per month. The average cost of repairing a laptop begins at Rs 500 and goes up to Rs 4,500, depending upon the complications. Rijal adds, “More than 50 per cent customers complain of unpredictable damages such as liquid spills. Other problems include USB port glitches, blurry display, viruses, et cetera. Several such problems can be avoided if the users are more cautious.”
According to her, the first step after liquid spills on the laptop is to turn it off, unplug the adapter and remove the battery. To avoid further damage, users should hand the laptop over to a repair shop, so that its internal parts can be inspected after dis-sembling. Rijal says, “We have two trained technicians who especially handle laptops.” She agrees that users these days are really tech savvy, and to prevent possible problems, select those laptops that promise a long lasting battery life and access to the latest software and apps.
Pawan Pradhan, product manager for Dell laptops of Neoteric (Nepal) Pvt Ltd, says, “In case of problems, laptop users should always go to repairing centres sanctioned by the authorised dealers. This will ensure peace of mind, as spare parts will be original and not reused ones as in other dubious repairing centres. If the laptops are damaged within the warranty period, then they are repaired without charge by authorised dealers. However, unauthorised dealers may or may not offer this service.” According to him, it is true that authorised dealers charge more than other repairing centres, because they pay tax on the genuine spare parts imported from abroad. Not understanding this technicality, laptop users often visit un-authorised shops, which saves them a few rupees but is hazardous in the long run.
However, customers complain of being unable to locate authorised repairing centres. Seema Thapa, a student, says, “My Lenovo laptop had problems with its display last year, so I got it fixed at a repairing centre in New Road for around Rs 2,000.” According to her, although she would have liked to get the laptop repaired at an authorised centre for the sake of safety and security, she could not find one at that time.
One such repairing centre is Shree Yantra Console located at Computer Bazaar of Putalisadak. Nakul KC, chief sales executive of the company, says, “The time and cost of
repair differ according to the model and laptop problem. Sometimes, it can be fixed in a single day and at other times it takes up to two weeks. The charges for repairing simple problems vary from Rs 1,000 to Rs 1,500.” According to him, a large number of students
approach the showroom to get rid of problems plaguing the display screen. KC says, “To keep laptops in optimum condition, users should never overcharge the battery, nor discharge it completely, as this is one of the reasons for hard disk failure. As laptop keyboards are very sensitive, one should never eat or drink while using the device. Also, it is essential to
install anti-virus and update it frequently via internet.”
As laptop maintenance plays a crucial role in its functioning as well as lifespan, being cautious is the best measure to avoid visiting a repairing centre.